Tag Archives: Customer Service

Flying back from a chapter meeting last week, I began thinking about how the customer service woes that the airline industry has faced recently have become a teachable moment for businesses in general. As the manager of chapter relations for a hungry and growing national trade association, the concept of …

The Business of Subcontractors When it comes down to it, the primary business of subcontractors is service. Subcontractors are retained to provide services and products to prime contractors, owners or other subcontractors. In the monopsonistic (i.e., one buyer, many sellers) environment of the construction industry, companies hiring subcontractors can afford …